Advance Notice
We recommend placing your order as early as possible. While every effort is made to accommodate all catering requests, late orders may slow our operational efficiency. Please place all orders at least ten business days prior to your event. Orders placed fewer than ten business days in advance may not always be accommodated. Orders may be placed by phone, fax, or email and are processed Monday through Friday from 8:00am until 5:00pm. Orders received after 5:00pm are considered to be placed the next business day.

Guarantee Counts
A final guarantee of attendance is required three business days prior to your event. If no guarantee is given in this time frame, the estimated attendance count on your confirmation will be considered your final guarantee.

Cancellations/Changes
Events or menu items cancelled or changed after the order request will be subject to the following charges:

• Cancellation five business days or more prior to your event - no charge.
• Changes requested fewer than five business days from your event may result in additional charges or may not be
  accommodated.
• Cancellation within 24 hours of your event will result in a full charge of cost of your event.

Payment
Mai Thai will provide order confirmation within one week of your order request. All events require signature confirmation before services can be rendered. Out of facilities events require a 50% deposit with signed confirmation via credit card or company check. Final payment will be charged to your credit card or a company check will be required the day following your event, unless prior arrangements have been made and approved by the Catering Manager. All events are subject to an 18% gratuity and applicable sales tax except for non-profit groups. Service charge is optional for these groups.

Deliveries
All catering orders can be delivered. Mai Thai provides high quality disposable utensils and plates as well as table linens. China service is available at an additional charge for out of facilities.

Delivery charges are as follows:

• Off facilities delivery utilizing disposables – 5% surcharge of total event cost
• Off facilities delivery utilizing china - 10% surcharge of total event cost

Minimum Order
The minimum order requirement is $150 per order. Orders that do not meet this requirement will be billed at the minimum $150 charge.